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Lumo Lift: Troubleshooting for iOS (App Version 4.0 or above)

    • Lumo Lift: Setup for new users (iOS - Lift App Versions 4.0 or above)

      Congratulations on taking the first step towards improving your posture and overall wellness.

      Please Note: This article is relevant only for iOS users who are using the Lift App Versions 4.0 or above.

      To set up your new Lumo Lift, please read the following: 

      Setup Requirements:

      Compatible iOS Device (iOS 11.3 or above)
      Bluetooth Enabled 
      Internet Connection
      Charged Lumo Lift Sensor (Green LED light will display when sensor is placed in charging cradle).

      Sign Up:

      1. Download the Lumo Lift app from the App Store. You must have a Apple ID in order to download the Lumo Lift app.
      1. After installing the app, tap the Lumo Lift icon to open.
      2. Tap the Sign Up icon to proceed.

      Personalize your Lumo Lift:

      In order to get the best out of your Lumo Lift, we recommend that you personalize your Lift by completing the profile information that is requested. Information about your gender, age, height, weight, etc. will be requested for personalizing your experience. Please provide the requested information in each of the screens and press ‘Next’ at the end of each screen, to proceed further.

      Connecting:

      The connecting screen is where the Lumo Lift will connect to your account. Please ensure you have all the accessories to set up your Lift. Kindly ensure you charge your Lift until the LED lights up in green color. Once you have charged your Lift, you are now ready to connect it to your device.

      1.  Once prompted, press the Lumo Lift to activate.
      2.  You’ll know it’s connected when the "You're just about ready to get started!" screen is seen on your App.

      Having trouble?

      1. Reset Bluetooth on the iOS device.  You can access this under Settings > Bluetooth
      2. Reset your Lumo Lift sensor
      3. Reboot iOS device

      Once you have connect the Lift to your device, you will be taken through a series of steps in order to help us assess your posture. You will also be provided guidance on how to wear your Lift and will be guided through your first "Posture Assessment Session". Once you complete your assessment, you will be taken through your first "Posture Training Session". The training sessions help you correct your posture with specific goals based on your previous performance.

      After you complete your first "Posture Training Session", you have completed your Setup of your new Lift.

      Need more guidance or need step by step instructions on how to set up your Lift? Please see our Lumo Lift User Guide for 4.0 and above, here.

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    • How to connect the Lift to my device (iOS - Lift App Versions 4.0 or above)?

      Please Note: This article is relevant only for iOS users who are using the Lift App Versions 4.0 or above.

      If you have any issue related to Sensor Connectivity - either during on-boarding or just finding the sensor while connecting to the app or if the App is unable to reconnect automatically to the sensor, when the App is foregrounded, please follow the detailed steps below to troubleshoot the issue:

      Recommended steps for Troubleshooting:

      • Confirm that the sensor is charged: Place it on the charger. When it is fully-charged, the LED turns green. Open the Lift app and try to connect to the sensor. (iOS: Tap the Settings icon on the top right -> select the Sensor image -> select Add A Sensor.)
      • If the Lumo Lift app is running on other nearby devices, it is possible that the sensor is connected to another device, and the sensor can only connect to one device at a time. Move to an area where you are certain there are no instances of the Lift app running. Open the Lift app and try to connect to the sensor.
      • Try a sensor cradle reset:
        • Place the sensor in the charging cradle, with the cradle connected to a USB power source (e.g. a USB port on a laptop, or a USB charging block).
        • With the sensor in the cradle, press and hold the sensor button for 15-20 seconds or until the device LED flashes blue / purple and vibrates once.
        • Open the Lift app and try to connect to the sensor.

      For iOS Devices:

      • The bluetooth stack on the iOS device can, at times, prevent connection to the Lift sensor. Toggle Bluetooth off, then on (iOS Settings -> Bluetooth -> Off / On). Open the Lift app and try to connect to the sensor.
      • Try restarting the iOS device. Apple support link: https://support.apple.com/en-us/HT201559. After the device restarts, open the Lift app and try to connect to the sensor.
      • If the sensor still will not connect, confirm whether you are able to connect to any other BLE devices. If other devices can connect, the problem is most likely NOT with the iOS device, which points to a potential issue with the Lift sensor. 

      Please reach out to us on support@lumobodytech.com for further assistance or clarification you may require.

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    • My Lumo Lift does not buzz, when I am slouching (iOS - Lift App Versions 4.0 or above)


      Feedback vibrations or "buzzes" are received only if you are in a "Posture Training Session" or a "Custom Training Session". 

      No posture feedback vibrations (also known as "buzzing") will be received during the "Posture Assessment Session" or when you are just wearing your Lumo Lift without starting a posture training session or a custom training session.

      If you are within a "Custom Training Session" or a "Posture Training Session" and still do not receive the buzzes, based on the "Vibration Delay" you have set, please see the instructions below to troubleshoot:

      The Lumo Lift Sensor is meant to vibrate and provide a single "buzz" when the user is slouching or a deviation from the calibrated posture is detected. If the Lift Sensor does not vibrate (i.e. buzz) when the user is in bad posture, please use the recommended steps below to troubleshoot the problem:

      1. Confirm that the sensor is charged fully. If the LED doesn’t flash green when the sensor button is pressed, charge the sensor.
      2. Please enable the option to "Calibrate via Sensor" and confirm that the sensor vibrates when the button is pressed. If it doesn’t, try a cradle reset: Place the sensor in the charging cradle, with the cradle connected to a USB power source (e.g. a USB port on a laptop, or a USB charging block). With the sensor in the cradle, press and hold the sensor button for 15-20 seconds or until the device LED flashes blue/ purple and vibrates once.
      3. Please start a new "Posture Training Session" or a "Custom Training Session". Be sure to check the "Vibration Delay" setting.  If this value is set too high, you won’t get many posture feedback vibrations. Just to be clear, if the delay is set to 60 seconds, the sensor will not vibrate until you have been out of good posture for a continuous period of 60 seconds. For troubleshooting purposes, select 3 or 5 seconds.   
      4. Get into good posture, press the sensor button once to Calibrate your sensor, or, "Calibrate" from the Lift App when there is a prompt, before you start your training session. Once you start your training session, slouch for longer than the "Vibration delay" setting used above. Does the sensor vibrate?
      5. If the sensor is charged and responds to a button press, and the sensor doesn’t provide feedback when you slouch, the issue may be because of the way the sensor is worn. Try the tips below:
        • Please wear the Lumo Lift next to your collarbone, about an half-an-inch to an inch below it, mid-way between tip of shoulder and your neck. For exceptions to that rule, please see the note below.
        • Please wear the Lumo Lift with snug-fitting clothes. Loose clothes cause inaccurate readings because the Lift ends up tracking your garment instead of your body. If you tend to wear loose-fitting clothes, we would suggest raising the placement of the Lift to be perched on top of the collarbone or just above it - to the point where it's sitting in a place on the garment that has less slack, and so follows your body posture, better.

      Calibrate your Lift sensor often:

      The main reason for inaccurate buzzing or lack of accurate buzzing is lack of alignment. You MUST align your Lumo Lift during your training session to get the best out of your Lift. Every time you enter into a posture you suspect you will be in, for a while during your training session, make sure you "Calibrate". You can either enable the "Calibrate via Sensor" option within Settings and press the Sensor once to "Calibrate" or alternatively, calibrate your sensor from the "Help" screen at anytime.

      About the "Vibration delay":

      In general, you want the delay to be set to 5, 10, or 15 seconds in the first few days of operation. Setting a shorter delay helps effect change on your current posture habits. After you've acquired desirable posture habits, you can always adjust the Vibration Delay to 45 or 60 seconds, but we would not recommend going above that. The idea is to get your Lift to buzz so it can help you change your current posture habits. And when it's set for too high, the sensor won’t provide feedback and you’ll not get the best out of your Lift.

      • You can check what the sensor thinks your posture is by tapping on the "Real-time posture" option within your "Posture Training Session" or your "Custom Training Session" or by tapping on the "Help" screen.

      After following all of the tips above, if you’re still not receiving posture feedback vibrations when expected, please reach out to Customer Support on support@lumobodytech.com immediately.

       

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    • How are the calories calculated on the Lumo Lift App (iOS - Lift App Versions 4.0 or above) ?

      Please note that the calorie count in the Lumo Lift App versions 4.0 and above shows only the active calories instead of the calorie count that was shown in the earlier versions (3.19.3 and earlier), which included both the passive and the active calories.

      There is a very informative article by Adidas, which provides good information about Active and Passive calories. See more here: https://www.adidas.com/allday/blog/how-many-calories-do-you-burn-in-a-day/

      Please see the user guide to get more detail on how to use some of the features in the Lift App Versions 4.0 and above.

       

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