Our Policies

    • What is the return policy?

      If you are not happy with your purchase for any reason, we will gladly accept your return within 30 days of the shipping date. Please note that, Lumo Bodytech does not accept returns purchased through third party retailers.

      To return your Lumo Lift or Lumo Run sensor, please contact support@lumobodytech.com to initiate the return process, by providing us with the following information to verify your purchase:

      1. Full Name

      2. Proof of Purchase (Order Number or Order Confirmation Email)

      Once we verify your purchase information and your eligibility for return and a full-refund, we will provide the RMA information to you via email. On receiving your return, the refund will be processed within 7-10 business days of receiving your order at our warehouse. Your refund (minus shipping and handling fees, if any) will be issued back to your original payment method.

      Please allow 1 to 2 billing cycles for the refund to appear on your printed credit card statement.

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    • Our 365-Day Warranty

      Lumo BodyTech, Inc. warrants the Lumo Lift and Lumo Back products to be free of defects in material and workmanship when used as intended for a period of three hundred sixty five (365) days from the original date of purchase.

      This limited warranty is extended to the original purchaser only, and excludes coverage of any damage resulting from improper use or handling, accidental damage, modifications or unauthorized repairs, normal wear & tear during use as intended, or other causes that are not defects in material and workmanship.

      In case of a covered defect, you must return the product and purchase receipt to the point of sale to obtain warranty coverage.  Lumo BodyTech, Inc. will repair or replace the defective product, or issue a refund, at its sole discretion. This limited warranty extends only to authentic Lumo Lift and Lumo Back products manufactured by Lumo BodyTech, Inc.

      This product is otherwise sold as is with all faults.  Lumo BodyTech, Inc. specifically disclaims all other warranties, conditions, representations and the provision of or failure to provide any support or other service, information, software, or related content through the product. This limited warranty excludes all other express or implied warranties of any type, all of which are specifically disclaimed.

      Any warranty imposed by operation of law, or course of trade or dealing, shall be limited to the three hundred sixty five (365) day term of this limited warranty. Lumo BodyTech, Inc.’s liability for any direct or indirect, incidental or consequential damages arising out of the use of the product, or the failure or inability to use the product shall be limited to the original purchase price of the product.  No person may change or expand the terms of this limited warranty.

      Some jurisdictions do not allow a limitation on implied warranties or the amount or type of damages, so these limitations may not apply to you.  This limited warranty gives you specific legal rights, and you may have additional rights that may vary.

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