To request the return for your Lumo Lift or Lumo Run for a refund, please submit a request here. Please note that the Lumo Lift has a 30 day return policy starting from the date your order was shipped.
Once you’ve contacted us, we will review your request and will be in touch with you via email with an RMA number and instructions on how to return your Lumo Lift or Lumo Run.
Note: Lumo Bodytech does not accept returns purchased through third party retailers.
Please DO NOT send your Lumo Lift or Lumo Run to our warehouse or office location without an RMA number, as we will not be able to issue a refund without this information. We do not provide shipping labels.