Lumo Lift Troubleshooting

    • Why is my Lumo Lift buzzing?

      Your Lumo Lift buzzes three times after you've set your Target Posture and once when providing posture feedback. It provides posture feedback when it detects deviations from your set Target Posture.  

      To ensure that the Lumo Lift is providing posture feedback correctly, we recommend the following:
      1. Ensure that you're in good posture and set Target Posture correctly.
      2. Set and reset your Target posture throughout the day. S
      et your Target Posture each morning, every time you change clothes, every time you change positions (sitting to standing, vice versa), etc.

      To minimize the amount of posture feedback, consider adjusting the feedback delay. More information can be found here.

      If you'd like to disable posture feedback, the Lumo Lift App provides you with the option. You can either turn off Posture Feedback or go to Advanced settings and enable "Use sensor to turn on/off" so you will be able to turn on/off your posture feedback from sensor.

      For video instructions for iOS, see here: Turning off Posture Feedback - iOS
      For video instructions for Android, see here: Turning off Posture Feedback - Android

      Still need help? Provide us with a detailed description of the steps you've tried when filing a support request here

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    • My Lumo Lift is not buzzing.

      The Lumo Lift should vibrate to provide you with posture feedback as long as the following requirements are met:

      - The Lumo Lift is connected to your account
      - You're pressing the sensor to set the Target Posture each day

      If the Lumo Lift is not vibrating, please do the following:

      1. In the Settings for the App, confirm that Posture Feedback is ON.  Please turn it off and then back on to reset the feature. Directions for finding posture feedback in the settings can be found here
      2. Get in good posture and set the Target Posture by pressing the button on the sensor, directions are here. If the sensor does not vibrate 3 times when the button is pressed, it might not be charged. Please confirm that the sensor is charged, the LED light will be green when placed in the charging cradle. 
      3.  Verify the setting for the posture feedback delay.   Is it more than 15 seconds?  If so, when you change to a smaller delay, like 3 seconds, does the sensor vibrate accordingly when the sensor is placed at an angle/slouch?
      4. If not, check to ensure that the sensor has the latest firmware. Directions are here
      5. If it's still not providing feedback, but the firmware is up to date, reset the sensor, then get in good posture and set the Target Posture by pressing the button on the sensor. 

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    • My Lumo Lift is disconnected after first-time set up (iOS)

      The following article provides troubleshooting tips for customers who have already completed setup. Once setup is completed, you'll see a image of the Lumo Lift dashboard.  See the image below:

      If you do not see a dashboard, please refer to the help articles for setting up the Lumo Lift:

      Setup for iOS

      If you open the app and the information for posture minutes and steps is not updating, do the following:

      1.Turn Bluetooth off/on. You can access this under iOS Settings > Bluetooth.
      2.Go back to the Lumo Lift app and confirm within the Lumo Lift App's settings whether the sensor is connected.  To do this, click on the settings icon. You should see a message which states "Connected."

      What if it says "Disconnected with Battery ---'? 
      This means that the sensor is not currently connected.  The battery indicator in this message does not reflect the current battery level for the Lumo Lift sensor. 

      1. Reset Bluetooth
      2. If this does not work, close the app (double-click on the home button and swipe up to close), open the app. If it does not connect, try within the app to connect by tapping on the Settings icon and then the image of the sensor and clicking "Add a New Sensor." Follow the instructions on the screen. 
      3.If it does not connect, restart the phone and repeat step 1. 
      4. If this does not work, perform a hard reset of your Lumo Lift sensor. Directions  here.
      5. Go back to the Lumo Lift app to confirm whether it's connected.
      6. If it does not connect, try within the app to connect by tapping on the Settings icon and then the image of the sensor and clicking "Add a New Sensor." Follow the instructions on the screen. 

      Please note: performing a hard reset of the device will erase all un-synced data from the sensor.

       

      Still having trouble?  Let us know the steps you've tried when filing a request with support, here

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    • My Lumo Lift is disconnected after first-time set up (Android)

      The following article provides troubleshooting tips for customers who have already completed setup. Once setup is completed, you'll see a image of the Lumo Lift dashboard.  See the image below:

      If you do not see a dashboard, please refer to the help articles for setting up the Lumo Lift:

      Setup for Android

      If you open the app and the information for posture minutes and steps is not updating, do the following:

      1.Perform a Force Stop/ Close the Lumo Lift app.To perform a Force Stop of the Lift app, tap the Overview button and swipe the app off of the screen to close it.
      2. Turn Bluetooth off/on. To toggle your Bluetooth off/on on your Android device, swipe down from the top of the screen towards the bottom. It should reveal a menu screen for Bluetooth and other settings. Tap the “Bluetooth” icon to turn off BLE, and tap it again to turn it back on. Tap “Cancel” to exit out of the menu screen to return to your main screen.
      3. Go back to the Lumo Lift app and tap the settings icon on the upper left hand side of the screen to confirm that the Lumo Lift sensor is connected.

      What if it says "Disconnected with Battery --'? 
      This means that the sensor is not currently connected.  The battery indicator in this message does not reflect the current battery level for the Lumo Lift sensor. 

      1. Reset Bluetooth
      2. Restart the phone. 
      3. Go back to the Lumo Lift app to confirm whether it's connected.
      4. If it does not connect, try within the app to connect by tapping on the Settings icon and then the image of the sensor and clicking "Add a New Sensor." Follow the instructions on the screen. 
      5. Perform a hard reset of your Lumo Lift sensor. 
      6. Go back to the Lumo Lift app to confirm whether it's connected.
      7. If it does not connect, try within the app to connect by tapping on the Settings icon and then the image of the sensor and clicking "Add a New Sensor." Follow the instructions on the screen. 

      Please note: performing a hard reset of the device will erase all un-synced data from the sensor.  

      Still having trouble?  Let us know the steps you've tried when filing a request with support, here

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    • My Lumo Lift won’t charge.

      If the Lumo Lift battery is not charging, try the following to resolve the issue:

      1. Clean the sensor and the charging dock of any dust.
      2. Make sure the charging contacts on your Lumo Lift are aligned with the contacts on the charging cradle. Be sure the clasp is attached to your Lumo Lift while charging.   
      3. Place the unit on the charger, give it a minute and make sure a orange or green light appears on the LED.
      4. If there is no light, unplug the charger and plug it into a different USB port or power source. This will reset the charger in case there is an issue with it.

       

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    • How do I improve the battery life for my Lumo Lift?

      The battery life for the Lumo Lift greatly depends on the usage of the sensor.  To maximize the battery life, we recommend force-closing the Lumo Lift app when not in use.  This will prevent the sensor from syncing to the dashboard while the app is in the background.  We strongly encourage opening the Lumo Lift app each day to sync the sensor to your Lumo Lift account.

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    • Help! I got my Lumo Lift wet.

      Try the following to revive your Lumo Lift:

      1. Take your wet Lumo Lift and dry it carefully from the outside as best you can.
      2. Place the sensor in bowl or rice for 3-4 days until all moisture has been removed.
      3. Try to charge the Lift.  A green LED light will appear when fully charged.
      4. Try a hard reset, directions are here:Hard reset instructions.

      If your Lift does not work after following these steps, please contact us here.

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    • How do I hard reset my Lumo Lift?

      To do a hard reset of your Lumo Lift sensor by completing the following steps:

      1) Place your Lumo Lift in the charging dock (make sure it is plugged into a power source)

      2) Press down on the button for 10 seconds then release while Lumo Lift is in the charger. You'll see a series of flashing lights.

      Please note, you will lose previous data if you do a hard reset on your sensor without backing up your data beforehand.

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