Lumo Lift: Troubleshooting for iOS (App Version 3.19.3 or earlier)

    • Lumo Lift: Setup for new users (iOS)

      Congratulations on taking the first step towards improving your posture and overall wellness.

      Please Note: This article is relevant only for iOS users who are using the Lift App Versions 3.19.3 or earlier.

      To set up your new Lumo Lift, please read the following: 

      Setup Requirements:

      Compatible iOS Device (iOS 10.0 or above)
      Bluetooth Enabled 
      Internet Connection
      Charged Lumo Lift Sensor (Green LED light will display when sensor is placed in charging cradle).

      Sign Up:

      1. Download the Lumo Lift app from the App Store. You must have a Apple ID in order to download the Lumo Lift app.
      1. After installing the app, tap the Lumo Lift icon to open.
      2. Tap the Sign Up icon to proceed.

      Account Information:

      This information is important to give you the most out of your Lumo Lift experience.

      1.  Enter your first and last name, your email address (case sensitive), and your password. Please verify that you have read and agree the terms and conditions to proceed.

      2. Enter your gender, birth date, height and weight.

      Connecting:

      The connecting screen is where the Lumo Lift will connect to your account.

      1.  Once prompted, press the Lumo Lift to activate.
      2.  You’ll know it’s connected when the bar at the bottom of the screen reads Connected to Your Lumo Lift when a check mark appears.

      Having trouble?

      1. Reset Bluetooth on the iOS device.  You can access this under Settings > Bluetooth
      2. Reset your Lumo Lift sensor, directions are here
      3. Reboot iOS device

      Firmware:

      If the Lumo Lift does not have the most current firmware it will begin an automatic update to ensure that the sensor has the latest and greatest features.

      Note: This may take a few minutes. If the process seems to be taking too long, reset the app and restart the login process. Keep the phone near the sensor until the firmware update is complete.

      How to Wear:

      The following screens provide information to help you set your target posture. When you are in your ideal posture, press the Lumo Lift firmly against your chest to calibrate. The sensor will buzz once target posture is set.

      Getting Started Using Lumo Lift: How To Wear

      Posture Feedback:

      1.  Select your posture feedback delay or how long before the Lumo Lift alerts you of bad posture.
      2.  Next, test the feedback delay by slouching forward.
      Note: Consider setting posture feedback to a shorter duration during the test.

      Success:

      Congratulations! You have completed setup.  You’ll see the dashboard to know on-boarding is complete.

      Need more guidance?  Watch our video here: Lumo Lift iOS Setup

      View Article
    • How to connect the Lift to my device (iOS)?

      Please Note: This article is relevant only for iOS users who are using the Lift App Versions 3.19.3 or earlier.

      If you have any issue related to Sensor Connectivity - either during on-boarding or just finding the sensor while connecting to the app or if the App is unable to reconnect automatically to the sensor, when the App is foregrounded, please follow the detailed steps below to troubleshoot the issue:

      Recommended steps for Troubleshooting:

      • Confirm that the sensor is charged: Place it on the charger. When it is fully-charged, the LED turns green. Open the Lift app and try to connect to the sensor. (iOS: Tap the Settings icon on the top right -> select the Sensor image -> select Add A Sensor.)
      • If the Lumo Lift app is running on other nearby devices, it is possible that the sensor is connected to another device, and the sensor can only connect to one device at a time. Move to an area where you are certain there are no instances of the Lift app running. Open the Lift app and try to connect to the sensor.
      • Try a sensor cradle reset:
        • Place the sensor in the charging cradle, with the cradle connected to a USB power source (e.g. a USB port on a laptop, or a USB charging block).
        • With the sensor in the cradle, press and hold the sensor button for 15-20 seconds or until the device LED flashes blue / purple and vibrates once.
        • Open the Lift app and try to connect to the sensor.

      For iOS Devices:

      • The bluetooth stack on the iOS device can, at times, prevent connection to the Lift sensor. Toggle Bluetooth off, then on (iOS Settings -> Bluetooth -> Off / On). Open the Lift app and try to connect to the sensor.
      • Try restarting the iOS device. Apple support link: https://support.apple.com/en-us/HT201559. After the device restarts, open the Lift app and try to connect to the sensor.
      • If the sensor still will not connect, confirm whether you are able to connect to any other BLE devices. If other devices can connect, the problem is most likely NOT with the iOS device, which points to a potential issue with the Lift sensor. 

      Please reach out to us on support@lumobodytech.com for further assistance or clarification you may require.

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    • My Lumo Lift is disconnected after first-time set up (iOS)

      Please Note: This article is relevant only for iOS users who are using the Lift App Versions 3.19.3 or earlier.

      The following article provides troubleshooting tips for customers who have already completed setup.

      Once setup is completed, you'll see an image of the Lumo Lift dashboard, as seen below:  

       

       

       

      If you don't see the dashboard, please refer to the help articles for setting up the Lumo Lift:

      Setup for iOS

      If you open the app and the information for posture minutes and steps is not updating, please follow the recommended troubleshooting steps, below:


      1.Turn Bluetooth off/on. You can access this under iOS Settings > Bluetooth.

      2.Go back to the Lumo Lift app and confirm within the Lumo Lift App's settings whether the sensor is connected.  To do this, click on the settings icon. You should see a message which states "Connected."

      What if it says "Disconnected with Battery ---'? 

      This means that the sensor is not currently connected.  The battery indicator in this message does not reflect the current battery level for the Lumo Lift sensor. 

      1. Reset Bluetooth

      2. If this does not work, close the app (double-click on the home button and swipe up to close), open the app. If it does not connect, try within the app to connect by tapping on the Settings icon and then the image of the sensor and clicking "Add a New Sensor." Follow the instructions on the screen. 

      3. If it does not connect, restart the phone and repeat step 1. 

      4. If this does not work, perform a hard reset of your Lumo Lift sensor.

      5. Go back to the Lumo Lift app to confirm whether it's connected.

      6. If it does not connect, try within the app to connect by tapping on the Settings icon and then the image of the sensor and clicking "Add a New Sensor." Follow the instructions on the screen. 

      Please note: Performing a hard reset of the device will erase all un-synced data from the sensor.

      Still having trouble?  Let us know the steps you've tried when filing a request with support, here

      View Article
    • Why does my Lumo Lift ''buzz'' when I am in good posture (iOS)?

      Please Note: This article is relevant only for the iOS users who are using the Lift App Versions 3.19.3 or earlier.

      The Lumo Lift Sensor is meant to vibrate (or buzz), only when the user is not in good posture (i.e., the user has deviated from their target posture). Therefore, we would like to recommend the following steps to troubleshoot the problem:

      1. Check the "Posture Feedback Delay" setting:  If this value is set too low, you may receive more posture feedback vibrations than desired. Just to be clear, if the delay is set to 15 seconds, the sensor will not vibrate until you have been out of good posture for a continuous period of 15 seconds. (iOS: tap the Settings icon on the top right -> select Posture Feedback Delay -> select a delay)  
      2. Get into good posture, press the sensor button once to set the target posture, then remain in good posture for longer than the delay setting used above. Does the sensor vibrate? It should not.
      3. If the sensor is providing inaccurate feedback, the issue may be because of the way the sensor is worn. Try the tips below:
        • Please wear the Lumo Lift next to your collarbone, about an half-an-inch to an inch below it, mid-way between tip of shoulder and your neck. 
        • Please wear the Lumo Lift with snug-fitting clothes. Loose clothes cause inaccurate readings because the Lift ends up tracking your garment instead of your body. If you tend to wear loose-fitting clothes, we would suggest raising the placement of the Lift to be perched on top of the collarbone or just above it - to the point where it's sitting in a place on the garment that has less slack, and so follows your body posture, better.                                                                              
      4. Calibrate your Lift sensor often: The main reason for inaccurate buzzing or lack of accurate buzzing is lack of alignment. You MUST align your Lumo Lift several times a day to get the best out of your Lift. When? Basically, every time you enter into a posture you suspect you will be in, for a while.
        • Examples: just put on the Lift after getting dressed in the morning? Press the Lift sensor against your body to align (a triple buzz confirms that the button was pressed). First time in your office chair in the morning? Sit in good posture and press the sensor against your body to align. In a meeting room for 2 hours? Sit straight - and press the sensor against your body to align. Just sitting down after your daily chores? Sit straight - and press the sensor against your body to align.

       

      About the posture feedback delay:

      In general, you want the delay to be set to 5, 10, or 15 seconds in the first few days of operation. Setting a shorter delay helps effect change on your current posture habits. After you've acquired desirable posture habits, you can always adjust the Posture Feedback Delay to 45 or 60 seconds, but we would not recommend going above that. The idea is to get your Lift to buzz so it can help you change your current posture habits. And when it's set for too high, the sensor won’t provide feedback and you’ll not get the best out of your Lift.

      About turning posture feedback OFF or ON from the sensor:

      You can always turn posture feedback OFF or ON from the sensor by pressing and holding it for 5 seconds against your body - 2 buzzes mean it's OFF, 1 buzz means it's ON. (Turning posture feedback off/on from the sensor requires first enabling this feature via Settings -> Advanced Settings -> Use Sensor to Turn Feedback On/Off.)

      You can check what the sensor thinks your posture is (IN target posture, OUT OF target  posture, whether you’re slouching forward or back, etc) by tapping on the dashboard orb. After following all of the tips above, if you’re still receiving posture feedback more often than expected, tap the dashboard orb, and press the sensor button to set the target posture and confirm that this places the indicator at the top of the orb.  Check that the display updates as you slouch forward and back. Does the sensor only buzz if you are OUT OF target posture for longer than the feedback delay?

      If you still have troubleshooting the problem with your Lift Sensor, please submit a request here and our support team will assist you with further troubleshooting.

      View Article
    • My Lumo Lift does not "buzz" when I am slouching (iOS)

      Please Note: This article is relevant only for iOS users who are using the Lift App Versions 3.19.3 or earlier.

      The Lumo Lift Sensor is meant to vibrate when the user is slouching or has deviated from the target posture that was calibrated by the user. If the Lift Sensor does not vibrate (i.e. buzz) when the user is in bad posture, please use the recommended steps below to troubleshoot the problem:

      1. Confirm that the sensor is charged fully. If the LED doesn’t flash green when the sensor button is pressed, charge the sensor.
      2. Confirm that the sensor vibrates when the button is pressed. If it doesn’t, try a cradle reset: Place the sensor in the charging cradle, with the cradle connected to a USB power source (e.g. a USB port on a laptop, or a USB charging block). With the sensor in the cradle, press and hold the sensor button for 15-20 seconds or until the device LED flashes blue/ purple and vibrates once.
      3. Check the Posture Feedback Delay setting.  If this value is set too high, you won’t get many posture feedback vibrations. Just to be clear, if the delay is set to 60 seconds, the sensor will not vibrate until you have been out of good posture for a continuous period of 60 seconds. For troubleshooting purposes, select 3 or 5 seconds.  (iOS: tap the Settings icon on the top right -> select Posture Feedback Delay -> select a low value.)  
      4. Get into good posture, press the sensor button once to set the target posture, then slouch for longer than the delay setting used above. Does the sensor vibrate?
      5. Try toggling Posture Feedback OFF and back ON. Slouch for longer than the delay setting used above. Does the sensor vibrate?
      6. If the sensor is charged and responds to a button press, and the sensor doesn’t provide feedback when you slouch, the issue may be because of the way the sensor is worn. Try the tips below:
        • Please wear the Lumo Lift next to your collarbone, about an half-an-inch to an inch below it, mid-way between tip of shoulder and your neck. For exceptions to that rule, please see the note below.
        • Please wear the Lumo Lift with snug-fitting clothes. Loose clothes cause inaccurate readings because the Lift ends up tracking your garment instead of your body. If you tend to wear loose-fitting clothes, we would suggest raising the placement of the Lift to be perched on top of the collarbone or just above it - to the point where it's sitting in a place on the garment that has less slack, and so follows your body posture, better.

      Calibrate your Lift sensor often: The main reason for inaccurate buzzing or lack of accurate buzzing is lack of alignment. You MUST align your Lumo Lift several times a day to get the best out of your Lift. When? Basically, every time you enter into a posture you suspect you will be in, for a while.

      • Examples: just put on the Lift after getting dressed in the morning? Press the Lift sensor against your body to align (a triple buzz confirms that the button was pressed). First time in your office chair in the morning? Sit in good posture and press the sensor against your body to align. In a meeting room for 2 hours? Sit straight - and press the sensor against your body to align. Just sitting down after your daily chores? Sit straight - and press the sensor against your body to align.

      About the posture feedback delay:

      In general, you want the delay to be set to 5, 10, or 15 seconds in the first few days of operation. Setting a shorter delay helps effect change on your current posture habits. After you've acquired desirable posture habits, you can always adjust the Posture Feedback Delay to 45 or 60 seconds, but we would not recommend going above that. The idea is to get your Lift to buzz so it can help you change your current posture habits. And when it's set for too high, the sensor won’t provide feedback and you’ll not get the best out of your Lift.

      About turning posture feedback OFF or ON from the sensor:

      You can always turn posture feedback OFF or ON from the sensor by pressing and holding it for 5 seconds against your body - 2 buzzes mean it's OFF, 1 buzz means it's ON. (Turning posture feedback off/on from the sensor requires first enabling this feature via Settings -> Advanced Settings -> Use Sensor to Turn Feedback On/Off.)

      • You can check what the sensor thinks your posture is (IN target posture, OUT OF target  posture, whether you’re slouching forward or back, etc) by tapping on the dashboard orb.
      • After following all of the tips above, if you’re still not receiving posture feedback when expected, tap the dashboard orb, and press the sensor button to set the target posture and confirm that this places the indicator at the top of the orb.  Check that the display updates as you slouch forward and back. Does the sensor buzz if you are OUT OF target posture for longer than the feedback delay?
      View Article