Seismic has acquired the assets of Lumo Bodytech, Inc. (the “Company”). The Company has ceased operations, and is no longer producing or selling its products. For more information, please visit here

Set-up & Use your Lumo Run

    • How do I connect Lumo Run?

      You will be prompted to connect your Lumo Run sensor during the sign up process. If you become disconnected at any time, access your app Settings by tapping the Settings icon in the top right corner, locate the image of the sensor at the top of the Settings view and note the status "Connected" or "Not connected". If you are not connected, tap to connect.

      If you're still unable to connect, reach out to our Support team for assistance.

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    • How long does the Lumo Run battery last?

      The battery will last at least one week on a full charge.

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    • What does the light on the Lumo Run sensor mean?

      A green light indicates that your battery is almost fully charged.
      An orange light indicates that your battery is not fully charged.

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    • How do I know if my Lumo Run sensor is on?

      The Lumo Run sensor is always in an "on" or "standby" state as long as there is battery life left.

      To confirm, open the Lumo Run app and navigate to the Settings menu by tapping the Settings icon in the top right corner. You can confirm that your sensor is connected there. You can also plug in your sensor to confirm that the LED light is on.

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    • How do I know my Lumo Run sensor is charged?

      To check your exact battery level, open the Lumo Run app and navigate to the Settings menu by tapping the Settings icon in the top right corner. Your sensor charge status will be at the top of the Settings menu.

      You will also receive a push notification on your mobile device and a message in the app if your sensor battery levels are low.

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    • Do I need to change the battery in my Lumo Run?

      No, Lumo Run is rechargeable and does not contain a replaceable battery. If you feel you have a concern regarding the performance of your Lumo Run, please reach out to Customer Support on support@lumobodytech.com

       

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    • How do I know if my Lumo Run sensor is connected before I run?

      You will not be able to start a new run unless your sensor is connected. When you access the "New Run" area of the app to start a run, the button to start a run will be disabled and show the message "Please Connect a Sensor".

      To connect your sensor, access the Settings menu, tap on the sensor image at top and follow the instructions on screen.

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    • Why does Lumo Run need to use Location Services on my phone?

      Lumo Run uses Location Services on your mobile device in order to provide you with pace and distance data in addition to providing a map of your run route by accessing your GPS and detailed location data. The Lumo Run sensor does not include GPS tracking, so this data needs to be pulled from your phone.

      While Lumo Run provides data about your run without your phone, this also means you will not have location data available in your results and will not have a record of your pace, distance or mapped route.

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    • How do I turn on Bluetooth to use with Lumo Run?

      On your iPhone, open the iOS Settings option.
      1. Tap on Settings.
      2. Select “General”
      3. Tap on “Bluetooth”
      4. Flip the on/off button to toggle Bluetooth to the "on" position

      You can also use the iPhone shortcut menu to turn on your Bluetooth by swiping up on the bottom of any screen to access the Control Center quick menu and tapping on the Bluetooth icon.

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