Lumo Run FAQs

    • How does auto-pause work? 
       
      The "auto-pause" feature is managed by the Lumo Run App on your phone and can be managed from the "Settings" of your Lumo Run App. 
       
      When you have the "auto-pause" feature "ON", when the phone stops moving (based on input from the phone's accelerometer) your Run is paused. This is to "pause" the time and pace calculations when you stop running (e.g. if you are stopping to recover or resting for a while or at a red light, etc), and it will resume when you begin running or walking. It is intentionally designed to "not" pause the time and pace calculations when walking because we appreciate that many of our runners like to have their walk-time included in their overall distance and pace calculations. 
       
      Please note that the sensor only calculates the core metrics on your "running form" (Cadence, Braking, Rotation, Bounce and Drop) while running. If you do not want your walking time included in your distance and pace, simply manually pause your Run in the Lumo Run App when you start walking and resume your Run when you begin to run again. Also see "How would Lumo Run track my run if I use a run-walk method?” for more information. 
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    • How would Lumo Run track my run if I use a run-walk method?
      Lumo Run is designed to evaluate your running form. Your walking form is very different from your running form and requires its own specific algorithms and target goals. The ability to evaluate walking form has not yet been included in your Lumo Run. However, you can still use a walk/run program with Lumo Run. See below for specific information on how to accomplish this. 
       
      There are slight differences to how the sensor accounts for walking depending on if you run with your phone or without your phone. 
       
      Running Without your Phone
      When you run without your phone, Lumo Run calculates 5 minute splits instead of 1 mile/km splits as it does not have direct access to your GPS data to calculate your distance (miles/kms). 
       
      If you are wearing your Lumo Run sensor and you start running, the Lumo Run sensor automatically starts to record your “Run”. This means you have to run first in order to trigger the sensor to begin recording your “Run". If you start walking after the sensor has begun recording, the sensor will ignore the walking period when calculating the metrics for your splits. For each metric, a 5 minute split is calculated by averaging across the steps only from when you were running. For example if you walked for 2 minutes during a 5 minute interval, only 3 minutes of running time will be included in your cadence, bounce, braking, drop and rotation metrics for that split. If you walk for an entire 5 minute split, you will see an empty set of metrics for that split. 
       
      Please note that, if your period of walking or stopping between your running time is more than 10 minutes, the portion of your run that occurred after this period of walking will show up as a separate "Run" on your phone.
       
      Also note that your pace/ distance can be added to this run if you connect to Strava to obtain your GPS data by a different tracker.
       
      Running with your Phone
       
      When you run with your phone and walk intermittently during your run, the sensor identifies when you are running and when you are walking.  The detailed mile splits for your core cadence, bounce, braking, drop and rotation metrics will only include the portion of your mile where you were running. For example if you run for 0.7 miles and then walk for 0.3 miles, only the 0.7 mile of running will be included in your core metrics for that mile. 
       
      For distance and pace, your walking time is included. This means that your pace will be averaged across the duration of your run and your walk times and your distance includes your walking distance.

      If you do not want your walking time included in your distance and pace, simply manually pause your Run in the Lumo Run App when you start walking and resume your Run when you begin to run again.  

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    • How can I return my Lumo Run?

      We are sorry to hear that you would like to return your Lumo Run. We strive hard to improve the experience for our customers, every day and would love to hear more from you on what went wrong with your Lumo Run, so that we can help you get the best out of your Lumo Run.

      Please reach out to us on support@lumobodytech.com for troubleshooting assistance or a request for return, with the following information:

      1. Full Name

      2. Proof of Purchase (Order Number or Order Confirmation Email)

      Once you’ve contacted us, we will review your request and will be in touch with you via email with an RMA number and instructions on how to return your Lumo Run.  

      PLEASE NOTE: Lumo Bodytech does not accept returns purchased through third party retailers.

      Please also note that the Lumo Run has a 30-day return policy starting from the date your order was shipped.

      Please DO NOT send your Lumo Run to our warehouse or offices, without an RMA number, as we will not be able to issue a refund without this information. We do not provide shipping labels for Returns. 

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    • Does Lumo Run work with Android devices?

      We are delighted to hear about your interest in Lumo Run. We are currently not working on the Android App for Lumo Run, but stay tuned! 

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    • What sizes and colors are available for Lumo Run Shorts?

      We are currently offering running shorts for men, and capris for women.

      Men’s Running Shorts
      Size: S, M, L, XL

      Lumo Run SizeWaist (inches)Waist (cm)
      Small 30-32 76-81
      Medium 32-34 81-86
      Large 34-37 86-94
      X-Large 37-41 94-104

       

      Women’s Capris
      Size: XS, S, M, L, XL

      Lumo Run SizeWaist (inches)Waist (cm)
      X-Small 24-26 61-66
      Small 26-28 66-71
      Medium 28-30 71-76
      Large 30-33 76-84
      X-Large 33-37 84-94
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