Lumo Lift: Troubleshooting for Android users

    • Lumo Lift: Setup for New Users (Android)

      Congratulations on taking the first step toward improving your posture and overall wellness. To set up, please read the following:

      Setup Requirements:

      Compatible Android Device
      Bluetooth Enabled
      Internet Connection
      Charged Lumo Lift Sensor (Green LED light will display when placed in the charging cradle)

      Sign Up:

      1.   Download the Lumo Lift app from the Google Play Store.You must have a Google play account in order to download the Lumo Lift app.
      1. After installing the app, tap the Lumo Lift icon to open.
      2.   Tap the Sign Up icon to proceed.

      Account Information:

      This information is important to give you the most out of your Lumo Lift experience.

      1. Enter your first and last name, your email address (case sensitive), and your password. verify you have read and agree the terms and conditions to proceed.

      2. Enter your gender, birth date, height and weight.

      Connecting:

      The connecting screen is where the Lumo Lift will connect to your account.

      1.   Once prompted, press the Lumo Lift to activate.
      2.   You’ll know it’s connected when the bar at the bottom of the screen reads Connected to Your Lumo Lift when a check mark appears.

      Having trouble?

      1. Ensure your Android device's location permission is enabled for the Lumo Lift app. Verify following these directions: Mobile device Settings -> Applications -> Application Manager -> Lumo Lift -> App permissions -> Location turn/toggle on.
      2. Reset your mobile device’s Bluetooth.  You can access this under Settings > Bluetooth
      3. Reset your Lumo Lift sensor, directions are here
      4. Reboot your mobile device

      Firmware:

      If the Lumo Lift does not have the most current firmware, it will automatically update to ensure that the sensor has the latest and greatest features.

      Note: This can take a few minutes.

      How to Wear:

      The following screens provide information to help you set your target posture. When you are in your ideal posture, press the Lumo Lift firmly against your chest to calibrate. The sensor will buzz once target posture is set.

      Getting Started Using Lumo Lift: How To Wear  

      Posture Feedback:

      1.   Select your posture feedback delay or how long before the Lumo Lift alerts you of bad posture.
      2.   Next, test the feedback delay by slouching forward. Note: Consider setting posture feedback to a shorter duration during the test.

      Success:

      Congratulations! You have completed setup.  You’ll see the dashboard to know it’s complete.

      Need more guidance? Watch our video here: Lumo Lift Android Setup

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    • How to connect the Lift to my device (Android)?

      We are sorry to hear that you are experiencing connectivity issues with your Lift. We would like to apologize for your inconvenience. We would like to suggest some of the following steps to troubleshoot the connectivity issues you are experiencing:

      1. Please ensure you have fully charged your Lift and then follow the instructions in this video to set up your Lift: https://www.youtube.com/watch?v=pZ4sZcMkRuY&feature=youtu.be

      2. If you are trying to reconnect the Lift to your device, after set-up, please tap the menu icon on the top left -> select the Sensor image -> select Add A New Lumo Lift Sensor. Please ensure you have the latest version of the Lift App on your device (Version 2.0.5 or later).

      3. Reboot your Android device (i.e. turn it off and switch it on again) and then try a sensor cradle reset: Place the sensor in the charging cradle, with the cradle connected to a USB power source (e.g. a USB port on a laptop, or a USB charging block). With the sensor in the cradle, press and hold the sensor button for 15-20 seconds or until the device LED flashes blue / purple and vibrates once. Open the Lift app and try to connect to the sensor.

      4. Toggle Bluetooth off, then on (Android Settings -> Bluetooth -> Off / On). Please use the App to connect the Lift to your device. The bluetooth menu of the phone should not be used to pair your Lift to the device. The "pairing rejected" message is often seen when the pairing is attempted through the bluetooth menu.

      5. Location services must be enabled to allow the Lift app to scan for nearby Lift devices and establish a connection. Locations services must be enabled at the device level, and at the app level. After enabling location services for the device and the Lift app, open the Lift app and try to connect to the sensor.

      Device level: Mobile device Settings -> Location -> toggle OFF, then ON.
      App level: Mobile device Settings -> Applications -> Application Manager -> Lumo Lift -> App permissions -> Location toggle OFF, then ON.

      Further, we have observed that, with some Android devices, it takes as long as 2 minutes to connect or auto-reconnect. We have seen that the steps 3, 4 and 5, definitely help in re-establishing the connectivity of the Lift to your device.

      Kindly let us know if the steps above help resolve the issue. You can reach out to us on support@lumobodytech.com for further assistance or any clarification you may require.

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    • How should I set the "Posture Feedback Delay" (Android)?

      Posture Feedback is the main feature of the Lumo Lift that will provide feedback for your posture. The Lumo Lift will vibrate when it detects slouching, but the time delay in which it provides the vibration is customizable so that you can tailor your experience to what feels right to you.

      To change the delay in the Lumo Lift app, go to Settings > Posture Feedback. The time delay options are anywhere between 3 seconds to 2 minutes.

      A shorter delay like 3 seconds will feel like an intense training session for your posture, while a longer delay like 2 minutes will be more of a posture reminder.

      See our videos for more detail on how to set Posture Feedback Delay:

      For Android video, click here.

       

       

       

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    • Why does my Lumo Lift "buzz" when I am in good posture (Android)?

      The Lumo Lift Sensor is meant to vibrate (or buzz), only when the user is not in good posture (i.e., the user has deviated from their target posture). Therefore, we would like to recommend the following steps to troubleshoot the problem:

      1. Check the Posture Feedback Delay setting:  If this value is set too low, you may receive more posture feedback vibrations than desired. Just to be clear, if the delay is set to 15 seconds, the sensor will not vibrate until you have been out of good posture for a continuous period of 15 seconds. (Android: tap the menu icon on the top left -> select Posture Feedback Delay -> select a delay.)  
      2. Get into good posture, press the sensor button once to set the target posture, then remain in good posture for longer than the delay setting used above. Does the sensor vibrate? It should not.
      3. If the sensor is providing inaccurate feedback, the issue may be because of the way the sensor is worn. Try the tips below:
        • Please wear the Lumo Lift next to your collarbone, about an half-an-inch to an inch below it, mid-way between tip of shoulder and your neck. 
        • Please wear the Lumo Lift with snug-fitting clothes. Loose clothes cause inaccurate readings because the Lift ends up tracking your garment instead of your body. If you tend to wear loose-fitting clothes, we would suggest raising the placement of the Lift to be perched on top of the collarbone or just above it - to the point where it's sitting in a place on the garment that has less slack, and so follows your body posture, better.                                                                              
      4. Calibrate your Lift sensor often: The main reason for inaccurate buzzing or lack of accurate buzzing is lack of alignment. You MUST align your Lumo Lift several times a day to get the best out of your Lift. When? Basically, every time you enter into a posture you suspect you will be in, for a while.
        • Examples: just put on the Lift after getting dressed in the morning? Press the Lift sensor against your body to align (a triple buzz confirms that the button was pressed). First time in your office chair in the morning? Sit in good posture and press the sensor against your body to align. In a meeting room for 2 hours? Sit straight - and press the sensor against your body to align. Just sitting down after your daily chores? Sit straight - and press the sensor against your body to align.

       

      About the posture feedback delay:

      In general, you want the delay to be set to 5, 10, or 15 seconds in the first few days of operation. Setting a shorter delay helps effect change on your current posture habits. After you've acquired desirable posture habits, you can always adjust the Posture Feedback Delay to 45 or 60 seconds, but we would not recommend going above that. The idea is to get your Lift to buzz so it can help you change your current posture habits. And when it's set for too high, the sensor won’t provide feedback and you’ll not get the best out of your Lift.

      About turning posture feedback OFF or ON from the sensor:

      You can always turn posture feedback OFF or ON from the sensor by pressing and holding it for 5 seconds against your body - 2 buzzes mean it's OFF, 1 buzz means it's ON. (Turning posture feedback off/on from the sensor requires first enabling this feature via Settings -> Advanced Settings -> Use Sensor to Turn Feedback On/Off.)

      If you still have troubleshooting the problem with your Lift Sensor, please submit a request here and our support team will assist you with further troubleshooting.

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    • My Lumo Lift does not "buzz" when I am slouching (Android)

      The Lumo Lift Sensor is meant to vibrate when the user is slouching or has deviated from the target posture that was calibrated by the user. If the Lift Sensor does not vibrate (i.e. buzz) when the user is in bad posture, please use the recommended steps below to troubleshoot the problem:

      1. Confirm that the sensor is charged fully. If the LED doesn’t flash green when the sensor button is pressed, charge the sensor.
      2. Confirm that the sensor vibrates when the button is pressed. If it doesn’t, try a cradle reset: Place the sensor in the charging cradle, with the cradle connected to a USB power source (e.g. a USB port on a laptop, or a USB charging block). With the sensor in the cradle, press and hold the sensor button for 15-20 seconds or until the device LED flashes blue/ purple and vibrates once.
      3. Check the Posture Feedback Delay setting.  If this value is set too high, you won’t get many posture feedback vibrations. Just to be clear, if the delay is set to 60 seconds, the sensor will not vibrate until you have been out of good posture for a continuous period of 60 seconds. For troubleshooting purposes, select 3 or 5 seconds.  (Android: tap the menu icon on the top left -> select Posture Feedback Delay -> select a low value.)  
      4. Get into good posture, press the sensor button once to set the target posture, then slouch for longer than the delay setting used above. Does the sensor vibrate?
      5. Try toggling Posture Feedback OFF and back ON. Slouch for longer than the delay setting used above. Does the sensor vibrate?
      6. If the sensor is charged and responds to a button press, and the sensor doesn’t provide feedback when you slouch, the issue may be because of the way the sensor is worn. Try the tips below:
        • Please wear the Lumo Lift next to your collarbone, about an half-an-inch to an inch below it, mid-way between tip of shoulder and your neck. For exceptions to that rule, please see the note below.
        • Please wear the Lumo Lift with snug-fitting clothes. Loose clothes cause inaccurate readings because the Lift ends up tracking your garment instead of your body. If you tend to wear loose-fitting clothes, we would suggest raising the placement of the Lift to be perched on top of the collarbone or just above it - to the point where it's sitting in a place on the garment that has less slack, and so follows your body posture, better.

      Calibrate your Lift sensor often: The main reason for inaccurate buzzing or lack of accurate buzzing is lack of alignment. You MUST align your Lumo Lift several times a day to get the best out of your Lift. When? Basically, every time you enter into a posture you suspect you will be in, for a while.

      • Examples: just put on the Lift after getting dressed in the morning? Press the Lift sensor against your body to align (a triple buzz confirms that the button was pressed). First time in your office chair in the morning? Sit in good posture and press the sensor against your body to align. In a meeting room for 2 hours? Sit straight - and press the sensor against your body to align. Just sitting down after your daily chores? Sit straight - and press the sensor against your body to align.

      About the posture feedback delay:

      In general, you want the delay to be set to 5, 10, or 15 seconds in the first few days of operation. Setting a shorter delay helps effect change on your current posture habits. After you've acquired desirable posture habits, you can always adjust the Posture Feedback Delay to 45 or 60 seconds, but we would not recommend going above that. The idea is to get your Lift to buzz so it can help you change your current posture habits. And when it's set for too high, the sensor won’t provide feedback and you’ll not get the best out of your Lift.

      About turning posture feedback OFF or ON from the sensor:

      You can always turn posture feedback OFF or ON from the sensor by pressing and holding it for 5 seconds against your body - 2 buzzes mean it's OFF, 1 buzz means it's ON. (Turning posture feedback off/on from the sensor requires first enabling this feature via Settings -> Advanced Settings -> Use Sensor to Turn Feedback On/Off.)

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