Lumo Run- Change to sensor only

  1. Pull up order
  2. Make sure the order can still be edited. The order can only be edited if the current status is in "Pre-ordered" or "Processing". If current status is in "Processing", it should not say "Order acknowledged by DCL" under order notes. If it does say this, it the order cannot be processed. 

  3. If the order is still in a state where it can be processed, place order status "On Hold" and press save order.

  4. Once order is saved as "On Hold", the order items will be editable. To change to a sensor only, delete all Garment Bundle items by selecting "Delete Selected Line Items". 

    Do not delete the shipping line. After garment items are deleted, save order.

  5. After garment line items are deleted, select "Add line items">"Add product" and enter "Run Sensor". Select "Lumo Run Sensor with Clip".

  6. Refund order difference. Enter type of order modification in the Reason for Refund box. Place order back to pre-ordered or processing. Save order.


Was this article helpful?
0 out of 0 found this helpful