My Lumo Lift does not charge

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If the Lumo Lift Sensor does not charge when plugged to the charging dock, please try the following steps to resolve the issue:

  1. Clean the sensor and the charging dock of any dust.
  2. Make sure the charging contacts on your Lumo Lift are aligned with the contacts on the charging cradle (gold-colored charging dots). Be sure the clasp is attached to your Lumo Lift while charging.   
  3. Place the unit on the charger, give it a minute and make sure an orange or green light appears on the LED.
  4. If there is no light, unplug the charger and plug it into a different USB port or power source and try to charge the Lift Sensor again.

If you are still unable to charge your Lift Sensor, please submit a request here.

 

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