Please Note: This article is relevant only for the iOS users who are using the Lift App Versions 3.19.3 or earlier.
The Lumo Lift Sensor is meant to vibrate (or buzz), only when the user is not in good posture (i.e., the user has deviated from their target posture). Therefore, we would like to recommend the following steps to troubleshoot the problem:
- Check the "Posture Feedback Delay" setting: If this value is set too low, you may receive more posture feedback vibrations than desired. Just to be clear, if the delay is set to 15 seconds, the sensor will not vibrate until you have been out of good posture for a continuous period of 15 seconds. (iOS: tap the Settings icon on the top right -> select Posture Feedback Delay -> select a delay)
- Get into good posture, press the sensor button once to set the target posture, then remain in good posture for longer than the delay setting used above. Does the sensor vibrate? It should not.
- If the sensor is providing inaccurate feedback, the issue may be because of the way the sensor is worn. Try the tips below:
- Please wear the Lumo Lift next to your collarbone, about an half-an-inch to an inch below it, mid-way between tip of shoulder and your neck.
- Please wear the Lumo Lift with snug-fitting clothes. Loose clothes cause inaccurate readings because the Lift ends up tracking your garment instead of your body. If you tend to wear loose-fitting clothes, we would suggest raising the placement of the Lift to be perched on top of the collarbone or just above it - to the point where it's sitting in a place on the garment that has less slack, and so follows your body posture, better.
- Calibrate your Lift sensor often: The main reason for inaccurate buzzing or lack of accurate buzzing is lack of alignment. You MUST align your Lumo Lift several times a day to get the best out of your Lift. When? Basically, every time you enter into a posture you suspect you will be in, for a while.
- Examples: just put on the Lift after getting dressed in the morning? Press the Lift sensor against your body to align (a triple buzz confirms that the button was pressed). First time in your office chair in the morning? Sit in good posture and press the sensor against your body to align. In a meeting room for 2 hours? Sit straight - and press the sensor against your body to align. Just sitting down after your daily chores? Sit straight - and press the sensor against your body to align.
About the posture feedback delay:
In general, you want the delay to be set to 5, 10, or 15 seconds in the first few days of operation. Setting a shorter delay helps effect change on your current posture habits. After you've acquired desirable posture habits, you can always adjust the Posture Feedback Delay to 45 or 60 seconds, but we would not recommend going above that. The idea is to get your Lift to buzz so it can help you change your current posture habits. And when it's set for too high, the sensor won’t provide feedback and you’ll not get the best out of your Lift.
About turning posture feedback OFF or ON from the sensor:
You can always turn posture feedback OFF or ON from the sensor by pressing and holding it for 5 seconds against your body - 2 buzzes mean it's OFF, 1 buzz means it's ON. (Turning posture feedback off/on from the sensor requires first enabling this feature via Settings -> Advanced Settings -> Use Sensor to Turn Feedback On/Off.)
You can check what the sensor thinks your posture is (IN target posture, OUT OF target posture, whether you’re slouching forward or back, etc) by tapping on the dashboard orb. After following all of the tips above, if you’re still receiving posture feedback more often than expected, tap the dashboard orb, and press the sensor button to set the target posture and confirm that this places the indicator at the top of the orb. Check that the display updates as you slouch forward and back. Does the sensor only buzz if you are OUT OF target posture for longer than the feedback delay?
If you still have troubleshooting the problem with your Lift Sensor, please submit a request here and our support team will assist you with further troubleshooting.