My Lift Sensor can't connect to the Lumo Lift App

Follow

If you have any issue related to Sensor Connectivity - either during on-boarding or just finding the sensor while connecting to the app or if the App is unable to reconnect automatically to the sensor, when the App is foregrounded, please follow the detailed steps below to troubleshoot the issue:

Recommended steps for Troubleshooting:

  • Confirm that the sensor is charged: Place it on the charger. When it is fully-charged, the LED turns green. Open the Lift app and try to connect to the sensor. (iOS: tap the Settings icon on the top right -> select the Sensor image -> select Add A Sensor. Android: tap the menu icon on the top left -> select the Sensor image -> select Add A New Lumo Lift Sensor.)
  • If the Lumo Lift app is running on other nearby devices, it is possible that the sensor is connected to another device, and the sensor can only connect to one device at a time. Move to an area where you are certain there are no instances of the Lift app running. Open the Lift app and try to connect to the sensor.
  • Try a sensor cradle reset:
    • Place the sensor in the charging cradle, with the cradle connected to a USB power source (e.g. a USB port on a laptop, or a USB charging block).
    • With the sensor in the cradle, press and hold the sensor button for 15-20 seconds or until the device LED flashes blue / purple and vibrates once.
    • Open the Lift app and try to connect to the sensor.

For iOS Devices:

  • The bluetooth stack on the iOS device can, at times, prevent connection to the Lift sensor. Toggle Bluetooth off, then on (iOS Settings -> Bluetooth -> Off / On). Open the Lift app and try to connect to the sensor.
  • Try restarting the iOS device. Apple support link: https://support.apple.com/en-us/HT201559. After the device restarts, open the Lift app and try to connect to the sensor.
  • If the sensor still will not connect, confirm whether you are able to connect to any other BLE devices. If other devices can connect, the problem is most likely NOT with the iOS device, which points to a potential issue with the Lift sensor. Please reach out to us on support@lumobodytech.com for further assistance. 

For Android Devices:

  • The bluetooth stack on the Android device can, at times, prevent the connection to the Lift sensor. Toggle Bluetooth off, then on (Android Settings -> Bluetooth -> Off / On). Open the Lift app and try to connect to the sensor.
  • Try rebooting the Android device. Performing a reboot may require different steps depending on the specific device, but for most devices, press and hold the Power and Volume Down buttons simultaneously until the device shuts down and you see the reboot animation, or a screen pops up with a Reboot (or Restart) option. After the device reboots, open the Lift app and try to connect to the sensor.
  • Location services must be enabled to allow the Lift app to scan for nearby Lift devices and establish a connection. Locations services must be enabled at the device level, and at the app level. Device level: Mobile device Settings -> Location -> toggle OFF, then ON.  App level: Mobile device Settings -> Applications -> Application Manager -> Lumo Lift -> App permissions -> Location toggle OFF, then ON. After enabling location services for the device and the Lift app, open the Lift app and try to connect to the sensor.

Please reach out to us on support@lumobodytech.com for further assistance or clarification you may require.

Was this article helpful?
0 out of 4 found this helpful

Comments