We are sorry to hear that you would like to return your Lumo Run. We strive hard to improve the experience for our customers, every day and would love to hear more from you on what went wrong with your Lumo Run, so that we can help you get the best out of your Lumo Run.
Please reach out to us on firstname.lastname@example.org for troubleshooting assistance or a request for return, with the following information:
1. Full Name
2. Proof of Purchase (Order Number or Order Confirmation Email)
Once you’ve contacted us, we will review your request and will be in touch with you via email with an RMA number and instructions on how to return your Lumo Run.
PLEASE NOTE: Lumo Bodytech does not accept returns purchased through third party retailers.
Please also note that the Lumo Run has a 30-day return policy starting from the date your order was shipped.
Please DO NOT send your Lumo Run to our warehouse or offices, without an RMA number, as we will not be able to issue a refund without this information. We do not provide shipping labels for Returns.